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Terms & Conditions

Studio

Conditions

When enrolling as a student of Iluma Yoga & Iluma Sauna, you agree to the following studio conditions:

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  • Classes are subject to change or cancellation without notice due to sickness and unforeseen teacher situations. We may refund, transfer or offer compensation of any kind, for classes that are changed or cancelled by us for any reason.

  • Teachers/gusmesters are subject to change at short notice.

  • Please arrive at least 15 minutes before class/sauna. Late entry 5 minutes before class can result in you losing your place to someone on the waitlist. For security reasons the door to the reception and studios are locked 1 minute before the beginning of each class. If you arrive later than when class starts, you will not be let inside.

  • If you arrive early and the reception doot is closed, it is because a class/sauna is still in session, please just wait in the courtyard or in the stairwell if it is raining.

  • Check in at reception before each class or you may be subject to a fine of DKK 30 as a 'no-show'.

  • Please refrain from leaving a class early (unless it is for a medical reason).

  • Iluma Yoga is not responsible for the safekeeping of your personal belongings within the studio or any changing rooms.

  • Iluma Yoga, Iluma Studio & the teachers have the right to refuse entry into a class/studio at anytime for any reasonable cause, including but not limited to: misconduct, intoxication, medical grounds or failure to comply with the studio's conditions.

  • To book into a class/sauna you must either have credit in your bank account or pay at the time of booking. Class payment must be made upon booking.

  • You agree that you are to be in good physical health and physically able to perform all yoga exercises, a heated sauna, and other related physical activity in the studio's offerings.

  • Please follow all instructions given to you by Iluma Yoga teachers/gusmesters. Failure to do so will be at your own risk and may cause injury.

  • Classes/saunas may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury or death.

  • Iluma Yoga is in no way liable for any injury, loss of property or death resulting from attending our studio & taking part in all activities.

  • By booking into a class/workshop/event at Iluma yoga, you automatically agree to these studio Conditions.

Classes

Booking & Waitlists:

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  • We recommend that you book classes/saunas in advance to avoid disappointment.

  • We are limiting the sauna bookings to 2 sessions at any one time to stop block booking, so everyone has a fair chance.

  • If a class/sauna is fully booked, there is a waitlist which you can join. The waitlist cancels when it is close to the class start.

  • If someone else cancels their booking and you are at the top of the waitlist, you will be automatically contacted via email & text to see if you want to take their place.

Cancellations

Our cancellation policy is in place to ensure everyone has a chance to take place in a class and the spaces are filled. Nobody likes to miss out on a class/sauna, so please take note of the following:

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  • Cancellations can be made via the website through our booking system.

  • Class cancellations can be made up to 3 hours before the class/sauna start time.

  • Those on a yoga monthly membership who fail to attend a class will be charged a DKK 30 no show fee.

  • Those using an Intro Card, Drop-in, 5/10 Clip Card who fail to attend will lose their clip.

  • Cancellations will not be accepted via phone, email or social media.

Clip Cards

For those needing a bit more freedom with classes we offer both 5 and 10 class Clip Cards for the yoga studio & sauna:

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  • Yoga clip cards are valid for in-studio classes.

  • Sauna clip cards are valid for sauna sessions.

  • All clip cards are valid for specific amounts of time, please check on your purchase.

  • Clip cards start form day of purchase.

  • You may not carry over the period of time nor get a refund for any clips not used on the card after the time period has passed.

  • You may not share the card with anyone else.

Courses

Events

Workshops

  • Payment needs to be made upon booking.

  • Please arrive at least 15 mins before the scheduled start time of the workshop.

  • Late entry to workshops will not be permitted or refunded.

  • Iluma Yoga & Iluma Sauna does not offer refunds on workshops for change of mind, injury, illness or any other reason. All purchases are final.

  • If you cannot attend, you may transfer your place into another person’s name. It is essential to inform us at least 24 hours before the start of workshop.

COVID-19

​THERE ARE CURRENTLY NO RESTRICTIONS (AUG 2024)
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Studio Guidelines for when there are restrictions in place:

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IMPORTANT:

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  • Do not come to class if you have COVID symptoms.

  • Even if you do not have COVID but have symptoms of a cough/common cold/flu, we must stress that you will be asked to leave. It's much better for you to stay at home to rest, instead of over-exerting yourself and causing unneeded panic amongst other students.

  • Please email info@ilumayoga AND faye@ilumayoga.com if you have tested positive and recently visited our studio.

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Checking in:

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  • You must show up between 5 - 15 minutes before your booked class (If you arrive with less than 5 minutes until the class starts, you may lose your place to someone waiting on the waitlist.)

  • The door will be shut until the class before has finished, please wait patiently in the stairwell keeping distance, or wait in the courtyard if it becomes crowded.

  • Please use hand-sanitiser provided in the stairwell before touching the door and entering.

  • Allow us to check you in, inform whoever is at the desk of your arrival.

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Preparation for class:

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  • Come as readily changed for practice as you can to avoid spending too much time in the changing room.

  • We do not have any mats lend to you for health and safety reasons, please make sure to bring your own.

  • In case of emergency, we do have a couple of emergency mats that can be used at your own risk and to be sprayed down by you post-practice.

  • Hand-sanitise your hands again before entering the shala.

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In class:

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  • No personal belongings in the shala apart from a water bottle. Please leave everything in the changing room.

  • Props:

    • Only blocks may be used in classes and must be sprayed after use.

    • Bolsters may only be used for Yin & pre/post natal if you bring a clean pillow case to wrap the bolster in.

    • Blankets and straps cannot be used so make sure to bring your own

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Discounts

  • Accessibility is important to us at Iluma Yoga. We are very happy to offer a discount of 15% on our monthly memberships and 5 & 10 Clip Cards for:

    • Students

    • Unemployed

  • You have to email proof of ID/unemployment status to claim this discount. 

  • We also offer places on our Kula Program (see below).

  • Iluma Yoga monthly members automatically receive 10% off events and retreats

  • Iluma Yoga monthly members automatically receive 50% off our sauna prices.

Kula Fund

  • Read more here

  • This is for people who want to try yoga but cannot access it due to the price and their economic position. You can apply yourself or you can nominate a person/people. A portion of the DKK 30 late fees goes to support this program. We are also working with organisations around the city offering yoga for those who cannot access it. If you have an organisation in mind please feel free to nominate them too.

  • Email the owner personally to apply: faye@ilumayoga.com

  • Your application is private and only the studio owner will have knowledge of applicants.

Refunds

All clip cards and events for the studio or sauna are non-refundable.

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Refusal

We reserve the right to refuse in-studio:

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  • Anti-social behaviour to both staff and other attendees.

  • Abusive behaviour to both staff and other attendees.

Retail

  • All items purchased at the studio are non-refundable.

  • All items in the shop include 25% Moms (VAT)

Direct Debits

​Iluma Yoga Monthly Memberships:

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  • The monthly membership is valid for all in-studio classes. You will also automatically receive 10% off on workshops, events and retreats.

  • You can become a member through our website and booking system here.

  • Monthly memberships are a rolling contract and automatically renewed every month.

  • They are active from the day you purchase.

  • Each payment covers the coming month in credit:

  • You pay the day you sign up ie 15 January and you can attend that month until the next payment of 15 February, and so on.

  • The minimum commitment for membership is 1 months which is paid once per month automatically.

 

Pausing Memberships:

 

  • You can pause your monthly membership for a fee: 29 days and less is 50kr, and 30+ days is 100kr. Please email faye@ilumayoga.com to pause.

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Cancellation:

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  • When you cancel, it runs the current month + 60 days/2 months. For example:

    • ​Membership has been running on 15th each month

    • You cancel the membership on 26 January

    • Membership is covered until 15 February

    • Last payment would be 15 March, 2 months later.

    • Last day for practice would be 14 April 

  • Receipts are sent each month via email you signed up with.

  • To terminate the membership, you do so on your profile under Medlemskab and stop medlemskab​​​

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